How to Cancel Candy AI (and When You Can Get a Refund)

To cancel Candy AI, log in on the website, open your profile settings, and use the unsubscribe option in the subscription area. Your Premium access continues until the end of the period you already paid for, and no further renewal charges are made.

Cancelling stops billing only. Your account, chats, images and characters stay in place until you delete the account. Refunds are narrow: Candy’s terms allow a request within 24 hours of payment, and only if you have used 20 tokens or fewer. If you want to know how to cancel Candy AI without losing anything you care about, the timing of each step makes the difference.

How Do You Cancel in Account Settings?

You cancel from the subscription settings inside your Candy AI account. Candy’s terms state that subscriptions auto-renew at the end of each period and that you can cancel at any time from your settings.

The general path on the Candy AI website:

1. Log in to your Candy AI account with the email you used to subscribe.
2. Open your profile menu and go to Settings.
3. Find your subscription details. Candy lists your plan type, start date and end date here.
4. Click the unsubscribe button and follow any confirmation prompts.

Button wording and layout change over time, so look for the subscription or unsubscribe area; it is usually close to your plan details. After you confirm, check that the page shows your plan as cancelled or ending on a set date. Take a screenshot as a record.

If you subscribed through a mobile app store: purchases made through the Candy.ai app on the Apple App Store or Google Play are billed by that store. In that case, cancel the renewal from the subscriptions page in your Apple account or Google Play account, since the store controls the billing.

Check the payer: charges from the website appear on bank and card statements as EverAI, the company that operates Candy. If you see EverAI and do not recognize it, that is your Candy subscription.

What Happens to Your Access, Tokens, and Content?

You keep full Premium access until the current billing period ends, then the account drops to the Free plan. Cancelling does not end your access early, so there is no reason to wait until the last day to cancel.

Once the paid period closes, you lose Premium features such as unlimited chat and image generation. Candy’s terms describe free users as limited to a small number of messages with AI companions.

Tokens: Candy’s terms say tokens from a subscription do not carry over into a new subscription and are not refunded when the plan ends. If you have a balance, spend it before your end date.

Content: cancelling does not delete your chats, generated images or custom characters. They remain on the account as long as it exists, and you can return to them on Free or after resubscribing.

Two exceptions revoke access immediately instead of at period end:

• Refund approved: Premium features and remaining tokens are removed when the refund is processed.
• Chargeback filed: the subscription is cancelled and access is revoked the moment the dispute is filed.

How Do You Request a Refund, Resolve a Charge, or Delete Your Account?

Refunds and account deletion are separate from cancelling, and each has its own process.

Refunds. Cancelling does not trigger a refund. You have to contact Candy’s support team by email at [email protected] with the email address on your account. Eligibility rules:

Unexpected charges. Look for EverAI on your statement first. If you believe a charge is wrong, email support with your account email and the last four digits of the card so they can match the payment. Candy’s help center notes that deleting an account before the renewal date also cancels the active subscription.

Deleting your account. Go to your profile, open Settings, scroll to the “Danger Zone” area and choose the delete option. This permanently removes your preferences, history and content. Candy states it keeps some data, such as financial records, for legally required periods.

Stop Renewals Before Removing Your Account

The safest order is to cancel the subscription first, confirm it shows as ending, and only then decide whether to delete the account. That sequence stops billing while leaving your chats, images and characters intact.

If you want a clean break, use any remaining tokens, then delete the account from the Danger Zone once you have nothing left to keep. If you are still weighing the service, our Candy AI review covers pricing and billing, and our list of Candy AI alternatives compares other companion apps.

Frequently Asked Questions